Privacy Policy

Last updated: 20 November 2025

1. About this Privacy Policy

This Privacy Policy explains how Alpha Motorsport AU (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use our services, including when you book online and visit our website www.alphamotorsport.com.au.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you do not agree with this Privacy Policy, please do not use our services.

2. What personal information we collect

The types of personal information we collect may include:

  • Parent/guardian details – name, relationship to child, contact details.

  • Child details – name, age, relevant experience and information needed to provide coaching safely.

  • Contact details – email address, phone number, postal address.

  • Booking details – services booked, dates and times, preferences, notes you provide.

  • Payment information – payment status and amounts paid. Card details are processed and stored by our payment providers and not stored in full by us.

  • Communication records – emails, messages, feedback, and form submissions.

  • Technical information – IP address, browser type, device information, pages viewed, and cookies or similar technologies used on our website.

Some of this information may be sensitive information (for example, health information or other details you choose to share about your child). We only collect this with your consent and where it is reasonably necessary for our coaching services and safety.

3. How we collect personal information

We collect personal information in several ways, including when you:

  • Make a booking or join a waitlist through our online forms.

  • Contact us by email, phone, social media, or via our website.

  • Provide information in person at coaching sessions or events.

  • Sign up to our marketing communications or promotions.

  • Use our website, where information may be collected automatically via cookies and similar technologies.

We may also receive information about you from third parties, such as:

  • Online payment processors confirming payment status.

  • Referral partners or platforms you used to find us.

4. Why we collect and use your information

We collect, hold, use and disclose your personal information for purposes including:

  • Providing our services – to manage coaching bookings, classes, events and appointments.

  • Safety and suitability – to understand your child’s experience, needs and any relevant health or safety considerations.

  • Communication – to send confirmations, reminders, updates, and respond to enquiries.

  • Payments and billing – to process payments, issue invoices and receipts, and manage refunds.

  • Client management – to maintain client records, track attendance, and manage packages or subscriptions (if applicable).

  • Marketing (with your consent) – to send you news, offers, and updates you may be interested in. You can opt out at any time.

  • Improvement and analytics – to improve our services, website, and client experience.

  • Legal and compliance – to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Direct marketing

We may use your contact details to send you marketing communications about our services, promotions, or events that we think may interest you.

  • We will only send you marketing in accordance with applicable laws (including the Spam Act 2003 (Cth)).

  • You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.

6. Disclosure of your personal information

We may disclose your personal information to:

  • Service providers who help us operate our business, such as:

    • Online booking and scheduling platforms.

    • Payment processors.

    • Email and SMS providers.

    • IT, hosting, analytics, and support providers.

  • Professional advisers such as accountants, lawyers, or insurers.

  • Regulators, law enforcement, or courts where required or authorised by law.

  • Any other third party with your consent or at your direction.

Some of these third parties may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure those recipients handle your information in accordance with this Privacy Policy and applicable law.

7. Cookies and website tracking

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance and security.

  • Analyse how visitors use our site.

You can usually choose to disable cookies in your browser settings, but this may affect how our website functions.

We may also use third‑party analytics tools (such as Google Analytics) to help us understand website traffic and usage patterns.

8. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include:

  • Using reputable third‑party platforms with appropriate security measures.

  • Restricting access to personal information to staff and contractors who need it.

  • Using passwords and other access controls.

  • Regularly reviewing our security practices.

However, no method of transmission or storage is completely secure. You use our services at your own risk, and we encourage you to take appropriate precautions (such as using strong passwords and keeping them confidential).

9. Accessing and correcting your personal information

You have the right to:

  • Request access to the personal information we hold about you and your child.

  • Request corrections if you believe the information is inaccurate, out‑of‑date, incomplete, or misleading.

To do this, please contact us using the details below. We may need to verify your identity before providing access or making changes. In some cases, we may refuse a request where the law allows or requires us to do so; if that happens, we will tell you why.

10. Data retention

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law (for example, for tax or record‑keeping obligations).

When information is no longer needed, we will take reasonable steps to destroy or de‑identify it.

11. Third‑party websites and services

Our website or communications may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children and young people

Our coaching services are generally provided to children, but a parent or guardian is always welcome to be present and also responsible for the booking.

  • We collect information about children from their parent or guardian, or with the parent/guardian’s knowledge and consent.

  • We use children’s information only as needed to provide safe and appropriate coaching services (for example, age, experience level, and any relevant health or safety information).

  • If you are a parent or guardian and have any concerns about the information we hold about your child, please contact us using the details below so we can discuss, update, or delete information where appropriate and lawful.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review this page periodically to stay informed about how we handle your information.

14. How to contact us or make a complaint

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Alpha Motorsport AU
Website: www.alphamotorsport.com.au
Email: info@alphamotorsport.com.au
Phone: +61402922356

We will respond to your enquiry or complaint as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):